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Privacy

Privacy Policy

We respect your privacy and are committed to protecting it at all times. This Privacy Policy explains how we collect, use, and safeguard information collected from this Web Site. All information collected online by us or any of our affiliated companies will be governed by this Privacy Policy.

We strive to make the most of every users visit to our Web Site. To provide our users with goods and services, we may, from time to time request that you provide us with personal information. In addition, we may ask you for additional personal information if you want to access your assigned account(s) online or request online goods and/or services so we can provide you with secure online account access or with the requested goods and/or services. In some instances, we may need to supplement the information you provided with certain personal information about you obtained from third parties to process your online transaction.

We will maintain information about you, your assigned account, online account activity, online goods and/or services requested and your usage of our Web Site to help us administer your online account needs and to continually improve your online experience by providing you with customized, relevant information and offers.

We do not knowingly solicit data online from or market online to children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe that personal information may have been collected about such child, please see How We Use The Information We Collect and Your Opt-Out Choices.

How We Use The Information We Collect

Whether you are a new Web Site user or a longtime customer, we use personal information collected on our Web Site to better understand how our customers use the Web Site and the various features thereof, as well as to help us fit offerings to you as a customer, to conduct market research and to handle the transactions you initiate. In some instances, we may share your contact information with carefully selected companies to assist us in processing your online transactions or to deliver the goods and/or services you request online. We may also share your personal information with carefully selected non-affiliated companies who provide transactional services or send information to you on our behalf.

In an effort to ensure that you get the most out of your visits to our Web Site, we may use your personal information in combination with other information we have collected about you as our customer and information provided to us by third parties to present you with customized and relevant information and offers. To better meet your overall needs, we may also share your information with our affiliates who we believe can offer complementary goods and/or services to our customers or that we believe may be of particular interest to our customers.

Tracking Activity On Our Web Site

In order to make your visit to our Web Site as productive as possible, we track Web Site activity information such as navigational or technical information through the use of cookies, log files, text strings, browser setting and/or other tracking technology. However, we want you to know that the tracking technology we use does not identify any personal information about you. Such technology cannot retrieve data from your hard drive, pass on computer viruses, or capture any personal information about you, such as your name, address, phone number, or email address. We only know who you are if you tell us. You may, however, be asked to provide personal information such as name, address, phone number or email address to us when you register for online goods and/or services.

Cookies: One way we track activity is by using cookies. A “cookie” is an electronic file that holds small strings of text. When you visit our Web Site, we send a cookie to your browser so that we can recognize it when you or another user of your computer return to our Web Site. We want to recognize your browser so we can make the best use of your time when visiting our Web Site. For example, when you visit our Web Site, we present an introductory page to all new users. The fact that you have already visited the introductory page is recorded in a cookie so you won’t see the introductory page again. For your security, if you are registered for online services and/or have an account with us, we cannot give you access to your account information on our Web Site unless your browser is set to accept cookies from us.

Advertising: When you visit our Web Site by clicking on certain banner ads or special offers on our partners’ web site, we track this information to improve navigation and deliver relevant information when you arrive at our Web Site. We also do this because we want to determine if our ads and special offers are appealing to our users. In the course of serving our ads to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our third-party ad server, to help manage and optimize our online advertising. These web beacons enable us to learn which ads we place on third-party sites bring users to our Web Site. They do not capture or convey any personal or sensitive information about you.

Browser settings: You can adjust many browser preferences so that you are alerted when a cookie is placed in your browser, or adjust preferences to decline cookies altogether. Recognize that cookies enable you to visit our Web Site without reviewing introductory information. In addition to allowing us to recognize you, cookies also enable us to securely provide our registered users with account information.

How We Use Your Email Address

We recognize that email can be the preferred mode of communication for some of our Web Site users. If you provide us with your email address when registering for an online service or product or when accessing your account online, we will use it to contact you about online goods and/or services for which you have registered or about your account.

We may use your email address to send you the following types of email messages:

  • Service notifications related to your accounts(s)
  • Products or services information
  • Promotional offers or updates about our goods and/or services
  • Email newsletters related to us and our business activities

We do not share your email address with non-affiliated companies for them to market their products or services directly to you. However, we may partner with selected non-affiliated companies to offer certain products or services we believe may be of interest to you.

Ads That Link To Our Web Site

We may use third parties to place banner ads on other Web Sites and will perform tracking and reporting activities through use of ad servers. We do not provide ad servers with your personal information and ad servers do not collect your personal information.

Ad servers are subject to their own privacy policies. If you would like more information about the privacy policies of these ad servers including information on how to opt-out of their tracking methods, please click here to visit the Network Advertising Initiative web site.

How We Safeguard Your Information

We realize how important security is to you, so we’ve taken a number of steps to enhance the protection of personal or confidential information sent to, or from us over the Internet.

First, we require that a “secure session” be established. This is done any time you supply or access personal or confidential information in one of our secure online areas. This technology creates a private conversation that only your computer and our systems can understand, helping to ensure that the transmitted information remains confidential. In addition, all of our secure sites require that your browser support 128-bit encryption.

Second, many areas of the site require the use of a user ID and password as an additional security measure that helps protect your confidential information. This allows us to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.

Third, in order to bring you the many online goods and/or services offered through our Web Sites, we work with carefully selected vendors and non-affiliated companies. If we have to share any information with these companies in order to provide a product or service to you, we first conduct a careful evaluation of their information and security systems and practices, and require administrative, technical, and physical safeguards to ensure the security and confidentiality of your customer information. At any time, we may audit these companies to verify the continued security of their systems and practices.

Lastly, you should be aware that other Internet sites that you link to from our Web Site or an email from us may contain privacy provisions that differ from the provisions of our Privacy Policy. To ensure your privacy is protected, we recommend that you review the privacy policy of other Internet sites you visit.

When you have finished using a secure area of our Web Site, make sure you always click on the “Log Out” link which appears on the top of every secure page. When you click on it, no further secure transactions can be conducted without re-entering your user ID and password. This also helps prevent unauthorized access to your account if you walk away from your computer.

You should be aware that browser software often “caches” a page as you look at it, meaning that some pages are saved in your computer’s temporary memory. Therefore, you may find that clicking on your “Back” button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential user ID or password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.

We may, in exceptionally rare cases, be required and therefore reserves the right to share your information in response to duly authorized informational requests from governmental authorities or where required by law.

Your Opt-Out Choices

We provide users with the opportunity to opt-out of receiving email communications from us at any time. If for any reason you would like to unsubscribe from our communications, please follow the instructions below:

  1. Simply click the Unsubscribe link provided at the bottom of every email you receive.
  2. Send us an email at info@viad.com with the word “Unsubscribe” in the subject line to opt-out of receiving offers or email newsletters from other companies, follow the instructions provided by those companies.

US – EU Safe Harbor For Non-U.S. Users

We are a global company and have facilities and affiliated companies throughout the world. Please note that we may collect, store and process your personal information in the United States or in other countries outside of the country where you live. The United States and/or these countries may not offer a level of privacy protection for your personal information as great as is offered in the country in which you live. To address privacy concerns, we have committed to handling such personal information in accordance with the US-EU Safe Harbor Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Our Safe Harbor certification can be found at https://safeharbor.export.gov/list.aspx under the name Viad Corp. Please visit the US Department of Commerce’s website at http://export.gov/safeharbor for more information about the Safe Harbor Principles. We will use our best reasonable efforts to maintain the security of your personal information, provide opt-in / opt-out notices where personal information is collected as appropriate, use data in a manner consistent with its original purpose for collection, and offer mechanisms for you to assist in ensuring your personal information is accurate and reliable.

In compliance with the US-EU Safe Harbor Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact us via email at privacy@viad.com, or in writing at:

Privacy Officer
Viad Corp
1850 N. Central Avenue, Suite 1900
Phoenix, Arizona 85004-4565

We have further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

If you are accessing the Web Site from Asia or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws and are not party to US-EU Safe Harbor, please be advised that through your continued use of our services, you are transferring your personal information to the United States and you consent to that transfer. The disclosure of personal information pursuant to this Privacy Policy is at your own risk. Except as described in this policy, we make no representation that the practices described in our Privacy Policy is compliant with the laws of where you live that apply to the collection, security, use and disclosure of personal information.

In the Event of Merger, Sale, or Bankruptcy

In the event we go through a merger, sale, bankruptcy or other business transition, we reserve the right to transfer or assign your information that we have collected as part of any business transition. In some cases, such as bankruptcy, we may not be able to control how your personal information is used.

California Privacy Notice

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To fulfill the intent of the California law requiring web sites to conspicuously post their privacy policies, we have included the following summary. The purpose of this Privacy Policy is to identify the personal information we collect, describe how you can review and make changes to that personal information, describe how you can learn about changes to the Privacy Policy, and provide you with a mechanism to opt-out of certain marketing activities. If you wish to opt-out of receiving solicitations from us, make a request to have your personal information modified or removed from our systems, or do not want us to share your personal information with partners for marketing purposes, you can record your preferences by emailing us at info@viad.com or writing to:

Privacy Officer
Viad Corp
1850 N. Central Avenue, Suite 1900
Phoenix, Arizona 85004-4565
Last Updated: January, 2015

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